Why Does Your Commercial Cleaning Company Not Replace Stock?

A commercial cleaning company should be providing superior office cleaning services to their customers.  One of the most frustrating issues is when the commercial cleaning company does not replace the stock in the restrooms.  A professional janitorial service should restock each of the bathrooms before cleaning the bathrooms.  This routine ensures that a cleaning technician simply doesn’t forget to restock.

However, if the commercial cleaning company technician does not have stock to restock the restrooms, what should be the procedure?  Depending on whether or not the janitorial service provides the stock for the cleaning contract, the office cleaning company may only need to informed the building manager that the stock is low or out.  If the stock is not currently available in the office, it generally will not be stocked, as most janitorial services do not travel with adequate stock for each building nightly.

1.  Who Supplies the Stock?

   Some commercial cleaning contracts require the office cleaning company to supply toilet paper, paper towels, hand soap, toilet seat covers, air fresheners, trash can liners, and other consumables for the business.  If the business pays for and tracks the stock for their office, the supplies may be low or completely out.  If this is the case, the commercial cleaning company simply cannot replace stock that isn’t present.  They should, however, leave a note to the procurement department that the stock is low or out.

2. When is the stock replaced?

   A janitorial service’s cleaning protocol should dictate when the supplies are replaced during the cleaning.  Some companies require that the stock is checked and replaced first, before any other cleaning services are performed.  Some cleaning services require their technicians to check and replace stock as soon as they enter each bathroom, before the cleaning tasks are started.  Some office cleaning companies do not have protocols, and the lack of protocols simply leave those companies at risk of not replenishing stock.

3. Employee Turnover

   If your commercial cleaning company has a high turnover rate, the new cleaning technicians may not have adequate cleaning experience to know that replacing stock is a high priority task.  Experienced cleaning technicians know to replace the stock and to leave enough stock for the subsequent visit.

For more commercial cleaning tips, visit ISSA at https://www.issa.com/.  For information on office cleaning companies in Columbia, SC, visit Palmetto Commercial Services at https://www.palmettocommercialservices.com/commercial-cleaning/.